We happily accept returns on stocked items—i.e. products we have on hand for immediate shipment—within the timeframes listed below. Products designated as special order (SPO)—i.e. custom ordered just for you—cannot be returned. All items on our website and in-store are considered 'stocked' (including Quick Ship upholstery items) unless expressly identified as 'special order' instead. Prior purchases are not eligible for price adjustments. Please familiarize yourself with our returns policy before placing your order.
If you are dissatisfied with your purchase of a stocked item, you must exchange or return it within the following timeframes for a full refund of the merchandise cost (delivery fees are non-refundable). Outside these timeframes, we will replace or refund your purchase against manufacturer's defects ONLY. Please note that we cannot accept returns on gift cards or items damaged through normal wear and tear. We also cannot accept returns of final-sale items, which are identified by a price ending in .99 or .97.
- Quick Ship upholstery items must be returned within 7 days of the order receipt date.
- All other stocked products must be returned within 30 days of the order receipt date.
Special Order Items (SPO)
Because they're custom made to your specifications, special order items may not be returned and are exchangeable against manufacturer's defects ONLY. SPO includes special order upholstery items, monogrammed/personalized items, special order rugs, one-of-a kind rugs and any products being shipped directly from a third-party vendor. Any special order items will be flagged as 'special order' in your shopping cart. New Jersey customers: Special-order upholstered furniture returns are subject to applicable state law and are non-returnable after 24 hours of delivery.
For further assistance please call our customer service department at 1.888.922.4119 or send an email to firstname.lastname@example.org.
Wedding + Gift Registry Support: 1.855.860.3081
International Returns: Online returns are available only for items that were shipped
to the U.S. If you would like to return items that were shipped to other countries,
please see International Returns and Exceptions.