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Return Policy

We happily accept returns on stocked items—i.e. products we have on hand for immediate shipment—within the timeframes listed below. Products designated as special order (SPO)—i.e. custom ordered just for you—cannot be returned. All items on our website and in-store are considered 'stocked' (including Quick Ship upholstery items) unless expressly identified as 'special order' instead. Prior purchases are not eligible for price adjustments. Please familiarize yourself with our returns policy before placing your order.

  • Stocked Items
    If you are dissatisfied with your purchase of a stocked item, you must exchange or return it within the following timeframes for a full refund of the merchandise cost (delivery fees are non-refundable). Outside these timeframes, we will replace or refund your purchase against manufacturer's defects ONLY. Please note that we cannot accept returns on gift cards or items damaged through normal wear and tear. We also cannot accept returns of final-sale items, which are identified by a price ending in .99 or .97.

    • Quick Ship upholstery items must be returned within 7 days of the order receipt date.
    • All other stocked products must be returned within 30 days of the order receipt date.
  • Special Order Items (SPO)
    Because they're custom made to your specifications, special order items may not be returned and are exchangeable against manufacturer's defects ONLY. SPO includes special order upholstery items, monogrammed/personalized items, special order rugs, one-of-a kind rugs and any products being shipped directly from a third-party vendor. Any special order items will be flagged as 'special order' in your shopping cart. New Jersey customers: Special-order upholstered furniture returns are subject to applicable state law and are non-returnable after 24 hours of delivery.

For further assistance please call our customer service department at 1.888.922.4119 or send an email to customerservice@westelm.com.

Wedding + Gift Registry Support: 1.855.860.3081

Fax: 1.702.363.2541

International Returns: Online returns are available only for items that were shipped
to the U.S. If you would like to return items that were shipped to other countries,
please see International Returns and Exceptions.

How to return an item

Begin by indicating the reason for return and whether you'd like a replacement or a merchandise credit. At the end of the process you'll be able to print a pre-paid UPS shipping label. Depending on the reason for your return, you may be responsible for return shipping ($6.50 for small packages, $13.25 for larger bulk items). If your return for Merchandise Credit Cards is greater than $10,000, we will issue $10,000 in Merchandise Credit Cards to you that day, and then mail additional Merchandise Credit Card(s) for the amount in excess of $10,000 to you.

Please note that online returns are available only for items that are 70 lbs and under and were shipped to the U.S. (includes U.S. territories and APO/FPO). Online returns can only be used when you bring your items to a UPS drop-off location or schedule a UPS pick up.

Did you purchase the item or was it gift?

I ordered the item
I received this item as a gift

Re-print a shipping label

Enter your return tracking number below if you've processed a return online within the last 7 days and need to reprint the shipping label.