We take great pride in the quality of our merchandise. If for any reason you are not happy with your purchase, you may return the item(s) within 30 days of receiving the order for a full refund of the merchandise cost. After 30 days, we will replace or refund your purchase against manufacturer's defects ONLY. Please note that we cannot accept returns on mattresses, monogrammed/personalized items, special order upholstery items and special order rugs, one-of-a-kind rugs, gift cards, or on items damaged through normal wear and tear. We also cannot accept returns of final-sale items, which are identified by a price ending in .99 or .97. Delivery fees are non-refundable.

If there's something you can't find here, feel free to get in touch with us directly.

General Customer Service: 1.888.922.4119

Wedding + Gift Registry Support: 1.855.860.3081

Fax: 1.702.363.2541

Email: customerservice@westelm.com

International Returns: Online returns are available only for items that were shipped
to the U.S. If you would like to return items that were shipped to other countries,
please see International Returns and Exceptions.

How to return an item

Begin by indicating the reason for return and whether you'd like a replacement or a merchandise credit. At the end of the process you'll be able to print a pre-paid UPS shipping label. Depending on the reason for your return, you may be responsible for return shipping ($6.50 for small packages, $13.25 for larger bulk items). If your return for Merchandise Credit Cards is greater than $10,000, we will issue $10,000 in Merchandise Credit Cards to you that day, and then mail additional Merchandise Credit Card(s) for the amount in excess of $10,000 to you.

Please note that online returns are available only for items that are 70 lbs and under and were shipped to the U.S. (includes U.S. territories and APO/FPO). Online returns can only be used when you bring your items to a UPS drop-off location or schedule a UPS pick up.

Did you purchase the item or was it gift?

I ordered the item
I received this item as a gift

Re-print a shipping label

Enter your return tracking number below if you've processed a return online within the last 7 days and need to reprint the shipping label.