west elm now ships to over 60+ countries! You can now shop + ship many of your favorite west elm collections internationally.
All international orders must receive a return authorization from our call center and cannot be accepted in any of our retail stores. Please contact us immediately if you would like to return an item as time limits apply (within 7 days of purchase for Quick-Ship upholstery items and within 30 days for all other stocked items). Returns will be credited by our partner, Borderfree, in the original currency used for purchase. Delivery fees are non-refundable.
We cannot accept returns on the following: Made-to-Order items, monogrammed items, one-of-a kind products, gift cards, and items damaged through normal wear and tear. We also cannot accept returns on final-sale items, which are identified by a U.S. price ending in .99 or .97.
For detailed procedures on international returns, please contact us:
From Canada
west elm Canada
Contact Customer Service:
1.855.860.1082
Other Countries: 1.405.717.6122
From All Other Countries
west elm International
Contact Customer Service:
+800.1500222
Exceptions
General Guidelines of what items are ineligible for International Shipping
west elm offers International Shipping on most items. Items NOT eligible for international shipping include:
- Some oversized items and select items delivered by our In-Home Delivery Service
- Hazardous materials, live botanicals, aerosols, food products and other items restricted from exporting
- Items with licensing restrictions
- Gift Cards
Canadian customers can purchase most furniture and oversized items online and in-store. Delivery restrictions exist; click here to view available delivery areas in Canada or visit our stores.
Please note: Our electrics CAN be shipped internationally, but they MUST be used with the correct outlet adapters and voltage converters for your area. Plugging our electrics into improper outlets (in excess of 110-120 volts) may result in fire and/or injury.
Please ensure all items in your order can be shipped to your destination country.